Movie & Televison Quality Control FAQ

Some of our Frequently Asked Questions & Answers about Quality Control and QC related issues. You can find out more detaled information at our specific FAQ pages.

Q: My distributor (or sales agent) wants me to have a Quality Control report done, I have finished the editing and sound. What do I need to get to you to do the QC

A: That all depends on what the distributor (or network etc?) requires. We want the File that the approved QC report is based on to be the final master, the actual file you turn in. We would need to interact with them to find out. Often they will send out a list of specifications that let you know exactly what they need. They may require 4K, or HD or both, also there are many other possible variables. If there is not specs available then we recommend that it is exported to a file in the same frame rate and time code that the movie was shot in. Pro Res 4:2:2 or Pro Res 4:4:4:4 (.mov) are the files we usually work with and are the industry standard for movies. The best way to deliver is in a self contained quicktime file, but individual files for audio stems (D, M, & E) or mixes and separate video file can also be sent. We accept files by FTP, file transfer service, or mail.

Q:Will your QC report be good for Netflix (or Amazon, Apple TV, VOD etc?.)

A: We are approved to do any Netflix movie or show, that is not contractually obligated to be QC'd by Netflix it self or one of their "Preferred" vendors. Likewise we can QC any project for any platform unless the Producer, distributor etc. insists on having the QC performed by "their" company. This will result in higher prices and other possible problems. Over our 14 year in business we have performed hundreds of not thousands of QC reports for network telvision, big studio features, and independent films. We always ask for any "spec sheets" that are attached to a project to ensure accuracy of delivery requirements. If no spec sheets are available we perform a standard broadcast QC, which is comprehensive and industry standard.

Q: Do you do Quality Control reports for UHD or 4K projects?

A: Yes we are equipped to handle any format or standard including UHD, 4K, High-Def (HD) and Standard Def (SD) Any aspect ratio in including Full Frame UHD (3840 x 2160) as well as 4K (DCI used for DCP) (4096x2160.) Other aspect ratio's we see are 1440 X 1080, 2160 X 1080, and 2560X1080, as well as HD aspect ratios like 2.39, 2.40, 1.85, and 1.78)

Q: How do I read the QC report, and can I see a copy of a report in advance?

A: Our Quality Control report is a comprehensive evaluation of the technical aspects of the movie or TV show. The Top of Page 1 will show a final determination of either Approved, Hold, or Rejected. Page 1 also contains all the video and audio measuremnts using waveform monitors, vectorscope, and audio meters. Page 1 also contains A summary of the report in terms of general, video, and audio issues. Page 2 and any additional pages of the report contain a list of all issues by timecode. A descrition of each issue is made as well as a ranking of severity on a scale of 1 - 3. Any item with a 3 rating makes it rejected and must be fixed as this is an issue that will be rejected across the industy. A 2+ rating puts the project on hold. The client can determine if and how to fix based on the requirements of the project. 2 and 1 ratings are minor to moderate and the client has the option to fix. We will provide a copy of a previous report (with title and client blanked out) upon request

Q: The editing and sound mixes of my project took longer than expected and I need a Quality Control report fast. What is your turnaround time?

A: In most cases we offer a 1-2 day turnaround, which is by far the fastest in the industry. If necessary we can move you to the top of the list and have it done in one day or less.

Q: My QC report failed, What do these notes mean? and how can I fix the issues?

A: After you have had a chance to review the report, we will set up a phone call regarding what issues must be fixed (items with a 3 rating) and what you have the option to fix if your distributor / network allows (2+ rated items.) We offer free consulting services to out clients. We also offer Video & Audio Finishing Services in which we will do the fixes for you. In many cases we can fix the file that we already have, in some instances we may need you to send us additional material for us to complete. Once the fixes are completed, the report is ammended to a final grade of Approved. If you decide to do your own fixes we will do a Fix Check, in some cases, and then Pass the QC Report.

Q: What are some or the issues that you look for while doing a quality control check

A: We perform a 100% video / audio quality control check, in which a full report is generated with a pass / fail / hold grade and a list off all issues that would cause the program to be rejected by a network, distributor, or other party, there are many areas of audio, and video that we check for. Including luminance levels, chrominance levels, black levels, color gamut range, video hits, audio levels and distortion and much more. A full review of this is on our Video Quality Control Process page.

Q: My movie was rejected for not having Textless Material, what does that mean? A: Textless material is any scene in the film or show that has text (main and end titles, subtitles, time / location text etc.) over picture without the text. This is also referred to as "Clean Covers" These textless shots are used to add foreign language text for movies that are going to other countries. All texted shots are usually added to the file one minute after the end of program. They are provided without audio as no audio is needed, and in the same order they appear on the movie, with 5 second "handles" between each shot

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